Utilidex are building a revolution to transform the energy industry, empowering their retail, corporate and generator customers with cleverly designed, intuitive technology to simplify their complex energy world. They take a very new approach to managing energy. One that puts the customer first, harnessing the very latest innovations in technology, and focusing on a transparent collaboration between customers, suppliers and third parties.

Is it time to take your energy estate digital?

Our energy world is changing.  You wouldn’t go far these days without learning about increases in third party charges, reduction in costs of solar, batteries and the advent of programs like demand side response.  And no matter which one you took a look at, in some way it would alter the way you could reduce costs, or increase revenue in your energy estate.

Most importantly in amongst all this change, is you – the customer.  And perhaps what’s most exciting is you now have the ability to capture a range of value, for the companies you work for.  Our mission, is to empower you to do that.  To put you front and center in control.

This was very much the starting point for our journey with Bourne Leisure. We worked very closely with the highly experienced team at Bourne from the outset to help them overcome the challenges they faced. And their knowledge and insight has been instrumental in helping us develop the Utilidex Hub to the fully fledged product it is today.

“We deal with a vast amount of data, so getting to the point we are at today hasn’t been without challenges, but Utilidex are committed to ensuring the ultimate system design provides what we need and is capable of incorporating future energy market changes”. 

Scott Armstrong, Bourne Leisure, Head of Energy and Sustainability

Using the very latest in digital technology, powered by Microsoft, our energy platform, is the industry’s first integrated product to combine energy management, validation and procurement in one simple, easy to use technology solution.

“It doesn’t matter where you start the journey with us, whether it’s bill validation, energy management or procurement.  But as our industry changes, having an integrated approach to how you manage your energy estate, is going to be key to future success” commented Richard Lewin, Utilidex, “And we want to put our customer’s in complete control with some very clever, powerful technology that is simple to use.”

Bourne Leisure’s digital journey started with Validation

The Company

Bourne Leisure is one of the largest providers of holidays and holiday home ownership in the UK, with 55 operational sites and over 15,000 team members. Ranked 5th in The Sunday Times 30 Best Big Companies to Work For 2017, the company operates leisure assets across 6,800 acres of British coastlines and has a combined utility spend of £45m per annum.

The Challenge

Like many industrial and commercial energy users, Bourne Leisure was facing a number of challenges when they began working with Utilidex. Finding a solution with the capacity to manage large amounts of complex data was at the top of their list. The company was dealing with over 400 paper utility invoices a month and around 2.6 million meter readings a year from fiscal meters alone. With their bill validation services outsourced to a third-party company,  getting a complete picture of their energy costs was a challenge. The existing process was resource intensive, it was difficult to establish whether bills had been correctly validated and query resolution times were variable and difficult to predict.

The Solution 

With an innovative approach to managing their energy use, Bourne Leisure were looking for a solution to simplify all their energy data into one place, bringing powerful capability in-house and ultimately giving them more control of their energy costs. The Utilidex Hub offered Bourne a higher degree of automation for their energy management needs. After working closely with Utilidex over the past couple of years to develop the product, Bourne Leisure are now able to manage and maintain all their energy data  – including site information, metering, billing, flexible purchases and some market data –  in one system.


Automated bill validation. Bourne Leisure now benefits from an automated digital billing system for gas and electricity that integrates with their financial payment systems. Using the Utilidex Hub, bills are quickly and accurately validated on receipt of the supplier’s electronic invoice file. And this includes complex non-commodity charges. Further work between the two teams on the development of the solution has also enabled the processing of credits and rebills.

Meaningful Meter Data. At the core of the whole process is meaningful, accurate meter data. This shows where data is missing and exceptions have been raised. And the beauty of it being a ‘hub’ is that Bourne Leisure can let their supplier and meter agent see this data too. So everybody can be involved in getting it right.

Integration with accounting software. Further software development with Utilidex has enabled the integration of authorised invoices directly into their accounts payable platform; thus eliminating the need for any manual intervention and speeding up the process of payment.


“Being able to manage our risks in one service platform is beginning to deliver the efficiencies we had hoped. We are now able to validate our gas and electricity bills, including pass through charges, quickly on receipt of the supplier’s edi invoice file and the newly developed interface with our supplier means we can raise, track and resolve any billing issues directly. The Utilidex development team understand our needs and are working well with us as we build and integrate the system into our business operation.” 

Scott Armstrong, Bourne Leisure, Head of Energy and Sustainability

About the Utilidex Hub

The Utilidex Hub offers you a dynamic approach to managing your energy estate with powerful energy analytics, validation and procurement in one single, easy-to-use platform.

For customers, like you, the Hub puts all your data in one place, providing you with a clearer, more transparent view of your energy costs. We help automate lots of complex manual processes, we make sharing your energy data easy, and we help with those all-important optimization opportunities that allow you to capture new value in your energy estates.